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Returns Refund Policy


You are not entitled to a refund if you or your recipient simply change your mind or dislike choice made.

If balloon decorations are popped or damaged whilst in our care, we will gladly replace them at our cost (eg: if a latex balloon pops while we are delivering or onsite at a venue, we will replace at no cost to you).

We will not be held responsible for any costs or damages caused either directly or indirectly as a result of decorations that become damaged or destroyed during or after they are in your care (or your venue’s care).

We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced after a successful delivery.

We are unable to redirect goods once the order has been despatched. Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorisation being completed.  We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late, including strikes, natural disasters and any other reasons beyond our control – however, we will always work hard to ensure our clients are fully satisfied.


 Orders submitted through the website agree to the following cancellation terms:-

  • Full refund for orders cancelled with notice of more than 60 hours prior to day of delivery.
  • 20% cancellation fee for orders cancelled with notice of less than 60 hours prior to the day of delivery.
  • 50% cancellation fee for orders cancelled with notice of less than 36 hours prior to the day of delivery.
  • No refund for orders cancelled on the day of delivery.

Please contact us via email – for all cancellation requests.


We will not be liable for any claim, injury, cost or liability (whether direct or indirect), loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind arising from use of our website, use of our products, use of our services, use of our third parties information, use of a third parties product, use of a third parties service and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product/s in question.


Balloons may have minor variations from the images shown on the website, we reserve the right to use a similar balloon with the most similar message and theme in the unlikely event the chosen balloon is out of stock. Any replacement will be of equal or greater value.


We try to maintain accurate images of products but they are indicative only and colours and/or styles and/or sizes may vary slightly from that shown.


We use the highest quality balloon products in the world (Qualatex, Anagram, North Star & Decoratex).

We use 100% helium and treat all balloons with hi-float for extended float time except balloons guaranteed for 12hours only.

However, we cannot guarantee the float time due to the many environmental factors which can alter the balloon condition.