Call Us: 08 9414 9999

Shipping Policy

Payment & Delivery

Payment

All prices on our website are in Australian Dollars and include GST.

The price of the products shown on this website exclude the delivery cost. The delivery cost will be advised to you once you advise your delivery address.

To complete a balloon order for delivery, the minimum total value must add up to $35.00 or more. This does not include the delivery cost.

There is no minimum charge for collected balloon orders.

Balloon Deliveries are available between 9.00am to 5.00pm Tuesday to Friday and 9.00am to 4.00pm on Saturdays. Please call us if you need a different time and we’ll aim to accommodate.

Balloon Deliveries outside of these hours may incur a surcharge.

Same day delivery is available Tuesday to Friday. Call us on 9414-9999 by 10.30am to place a same day order.

Bookings made after this cut-off time cannot be guaranteed same day delivery and may be instead be delivered the next day. Please note we cannot guarantee your requested delivery time and delivery may go out later than desired.

Pricing on website is valid only with ONLINE purchases. Prices may vary when ordering via phone/email or for items purchased not offered online.

We reserve the right to change the prices for products at any time. This may include items in your “shopping cart” which can be checked at point of purchase before payment. If you store items in your cart for purchases later it is recommended you review the purchase price prior to payment. You agree to pay the current price at the time of payment.

Please be certain there will be someone available to receive balloon deliveries. We accept no responsibilities for the deterioration of balloon arrangements left unattended due to no-one being available to accept delivery. A recall fee may be charged if we need to re-deliver.

Balloon bouquets or event decor are often very large and need to be treated with care. To ensure a balloon bouquet or event decor arrives at its destination safely and intact, we prefer to deliver orders. However, you can also collect from our shop at a nominated time. Check our contact page for details.

Should you have any other queries about our Payment & Delivery Policy, please contact us.

Delivery

DELIVERY TIMES:
We request a three hour window for delivery. Please take into consideration the start time of your event in doing so – we will take no responsibility for late orders due to customer not giving enough leeway.

Deliveries are not available on Public Holidays.

Deliveries on Sunday, will be dependent on availability. To ensure we are available we recommend your order is placed at least a week prior!

Deliveries on Mondays, will be dependent on availability and have a minimum order value of $100.00 plus delivery. To ensure we are available we recommend your order is placed a week prior!

DELIVERY DESTINATION:
Balloon orders booked on this website can only be delivered to suburbs in the Perth metropolitan area.

Delivery address supplied must be an address suitable for recipient to physically receive the items ordered. PO Boxes are not acceptable.

It is the customer’s responsibility to ensure the destination will accept balloons. No refund will be given if the order is turned away.

It is the customer’s responsibility to ensure the delivery address is correct – please include apartment number and/or business name if applicable. In the delivery instructions box please specify function room and/or booking name if applicable. If redelivery is requested as a result of an incorrect address being given we will only redeliver for an additional delivery fee and our schedule permitting.

It is the customer’s responsibility to ensure someone is at the delivery destination and access is possible immediately.

We will not take responsibility if an item is damaged or lost as a result of being unable to deliver due to customer induced delays. Our responsibility for the delivered items ends once delivery/setup is complete.

SPECIAL REQUESTS:
For special delivery requests outside the scope of our website we suggest you contact us.